1. Free demo cancellations
A free demo has no fee. If you cannot attend, please contact us as early as possible so the seat can be offered to another family and a new date can be discussed.
2. Before making payment
Ask for the total tuition, number and duration of classes, material charges, assessment or certificate charges, batch schedule, makeup rules, pause and transfer rules, and the applicable cancellation/refund terms in writing.
3. Cancellation before the course starts
Send a written request through email or the verified WhatsApp number. Eligibility for a refund and any deductions will follow the written terms supplied with your enrolment. Non-recoverable kit, workbook, payment-processing or administrative costs may be excluded where those terms clearly disclosed them before payment.
4. After classes have started
Fees are generally allocated to a reserved small-batch seat, trainer time and materials. Any refund, credit, transfer or pause after commencement will therefore be assessed under the written enrolment policy and the classes or materials already provided. Absence alone does not automatically create a refund entitlement.
5. Changes made by Abacus Experts
If we cancel a paid programme and cannot provide a reasonable reschedule, transfer or equivalent option, we will communicate the available remedy, including any applicable refund for undelivered services. Temporary class rescheduling does not by itself mean the programme is cancelled.
6. Duplicate or incorrect payments
Report a duplicate or incorrect payment promptly with the payment reference. After verification, valid excess payments will be corrected using an appropriate payment method.
7. How to request cancellation or review
Email abacusexperts.com@
8. Processing
We will acknowledge the request, verify the enrolment and payment record, and explain the decision under the written terms. Bank or payment-provider processing time may apply after an approved refund is initiated.