Who and what this policy covers
Our Safeguarding Commitment
This policy applies to our trainers, employees, contractors, volunteers and any person representing Abacus Experts. It covers classroom sessions, live online classes, demo classes, assessments, events, telephone or online communication and any activity organised by us.
- Treat every child with dignity and patience
- Use age-appropriate language and instruction
- Maintain clear professional boundaries
- Protect unnecessary personal information
- Respond seriously to safety concerns
- Avoid promises of secrecy to a child
- Keep parents informed when appropriate
- Record and escalate significant incidents
Safeguarding is broader than physical safety
It includes emotional wellbeing, respectful communication, privacy, online safety, appropriate adult behaviour and a clear way to raise concerns without fear.
Professional boundaries
Expected Conduct for Trainers and Adults
Adults working with children must
- Communicate calmly and respectfully.
- Give feedback about the work, not attack the child.
- Use only necessary, appropriate learning communication.
- Keep interactions visible and connected to the class purpose.
- Escalate a concern instead of investigating it informally.
Adults must never
- Hit, threaten, shame, frighten or insult a child.
- Use sexual, discriminatory or humiliating language.
- Request private meetings or secret communication.
- Share a child’s contact details or images without authority.
- Offer gifts or favour in exchange for secrecy or special access.
Physical guidance
Abacus teaching may require correction of posture or finger movement. Our trainer should demonstrate first and use verbal guidance wherever possible. Any direct physical correction must be limited, suitable for the learning task and stopped if the child or parent is uncomfortable.
Arrival, learning and collection
Safeguarding in Classroom Abacus Classes
Supervision
Children should remain in the designated learning area during class. Parents must tell us about any approved person who may collect the child.
Visible instruction
Teaching should take place in an appropriate learning space. One-to-one support should remain observable and directly connected to the lesson.
Safe handover
Parents or guardians are responsible for timely drop-off and collection. A child should not leave with an unapproved person.
Medical and support information
Before class, a parent should tell us about relevant allergies, health needs, accessibility requirements or emergency instructions needed to support the child. Please share only information that is necessary for safe participation.
Privacy in live digital learning
Safeguarding in Online Abacus Classes
- A parent should know when the child is attending
- Use a shared or suitable learning space where possible
- Position the camera to show hands and the abacus
- Avoid showing bedrooms or unnecessary private areas
- Use the class link only for the enrolled learner
- Do not record or screenshot other children
- Use the learner’s first name or approved display name
- Report unexpected or inappropriate online behaviour
Direct messages
Class communication with a child should use the parent’s approved contact channel or include the parent where practical. Trainers should not begin private social-media conversations with learners.
A respectful learning environment
Bullying, Discipline and Child Behaviour
We guide behaviour without humiliation or physical punishment. If a child disrupts learning, our response should be calm, proportionate and suitable for the child’s age.
- 1
Give a clear reminder
Explain the expected behaviour and help the child return to the learning task.
- 2
Reduce immediate pressure
Use a short pause, simpler instruction or suitable seating change when needed.
- 3
Inform the parent
Discuss repeated or significant behaviour privately and factually, without labelling the child.
- 4
Agree on a support plan
Decide whether an adjusted batch, additional supervision or another learning arrangement is appropriate.
Bullying, discriminatory remarks, deliberate exclusion and repeated intimidation by any learner or adult are not acceptable.
Speak up early
How to Report a Safeguarding Concern
Contact Abacus Experts
Call +91 90325 89990 or email abacusexperts.com@
How we respond
- 1
Listen and protect
We listen without blaming the child and consider any immediate step needed to reduce risk.
- 2
Record facts carefully
We record the words used, known facts, dates and actions. We avoid leading questions or promising complete secrecy.
- 3
Limit information
We share details only with people who need them to respond, support the child or meet an applicable reporting duty.
- 4
Escalate when required
Serious or immediate concerns may need to be referred to the appropriate emergency, child-protection or law-enforcement authority.
If a child tells us something
We take the child seriously, do not conduct our own detailed investigation and do not confront the person involved in a way that could increase risk. We record and escalate the concern appropriately.
Working together
Responsibilities of Abacus Experts, Parents and Learners
- Abacus Experts
- Maintain professional conduct, suitable learning spaces, privacy-aware communication, a reporting route and an appropriate response to concerns.
- Parents or guardians
- Provide accurate emergency and collection information, supervise online attendance as appropriate, report relevant needs and raise concerns promptly.
- Learners
- Treat others respectfully, follow reasonable safety instructions, avoid recording classmates and tell a trusted adult when something feels unsafe.
- Visitors
- Follow staff directions, avoid photographing children and remain only in permitted areas.
Official, non-commercial references
Official Child-Safety and Reporting Resources
Use these Government of India resources for wider child-safety guidance and official reporting routes. They do not replace urgent professional or emergency help.
National Commission for Protection of Child Rights
Education Safety Guidelines
Official education guidelines, including school safety, security and child-protection material.
Open official resourceNational Cyber Crime Reporting Portal
Cyber Safety Tips for Parents
Official guidance for parents about grooming, bullying, stalking and children’s online activity.
Open official resourceNational Portal of India
Emergency Helplines in India
Official directory listing 112 as the integrated emergency response helpline.
Open official resource